Image by Noah Näf

JUNIOR EXECUTIVE - CLIENT SERVICING.

THE PROFILE

The role is for a self-motivated and managed position. You will have to be able to manage time efficiently in order to complete tasks given to you by Sandbox. Overall deadlines and working processes will be provided. You will need the ability to break down tasks and set up your own deadlines within Hub Spot [our time management tool].

 

You will need to have your own laptop and work within the office environment in Nugegoda as part of the greater team. There will be weekly meetings where you will be able to provide feedback and concerns/difficulties you are facing with the provided tasks. It is up to you to book time with team members and the Managing Director on a daily basis to discuss anything further proactively. You will have to make sure that all team members are up to date on the latest changes and all tasks are updated to HubSpot by CoB.

MAIN DUTIES & RESPONSIBILITIES

  • Time management and the ability to follow deadlines or create your own deadlines based on the project
    requirement/task.

  • Translating project requirements into blocks of tasks for you to work on.

  • Being up to date with latest training and HR related trends.

  • Independently researching on any pertinent subject matter that will allow you to execute your tasks with maximum performance.

  • Researching for the benefit of the client you are servicing to create a client profile and background in order to service them better.

  • Maintaining and updating a client profile base.

  • Customer service at all times.

  • Independently handle and schedule client meetings and prepare yourself for presentations and solutions development and follow through.

  • Maintaining weekly and bi weekly updates to the Managing Director and team.

  • Proactively study the material provided in house to better your knowledge.

CANDIDATE PROFILE

  • Excellent verbal and written skills in English.

  • You will have at least 1 years’ experience in a customer oriented position.

  • You will be enthusiastic about opportunities to improve and adapt your skills as our business needs require.

  • You have the ability to answer questions and solve problems for your clients as well as within your team.

  • You are comfortable with power points, MS office and creative applications like Canva.

  • You have a good sense of design [typography, layouts, colour]

  • You have a sense of creativity.

  • You are comfortable with writing proposals and adapting them to customer needs.

  • You are a self -starter with strong time management prioritization skills and have the ability to - work unsupervised.

  • You are street smart and are able to travel independently.

  • The ability to perform accurately, effectively and methodically under pressure.

  • You have the ability to work in a fast paced environment.

  • You are ready to be onsite and act as a facilitator during client events as our business requires.

  • You are comfortable meeting and speaking with people and are able to connect with them as their personality requires.

  • You proactively reach out to and build networks.

  • You are able to coordinate and manage client demands without losing your cool.

KEY SKILLS

  • MS Office with emphasis on Word, Power Point.

  • Experience in CRM.

  • Marketing.

SOME PREFERRED SKILLS

  • Sinhala/Tamil would be an advantage but not necessary.

  • Basic graphic design concepts.

  • Social media literate.

BENEFITS

  • Work with a dynamic group of entrepreneurial and high achieving professionals.

  • Work with great clients both local and multinational.

  • Work in a multilayered environment.

  • Work in a creative and open office culture.

  • Have the opportunity to aim for and achieve incentives that will supplement your package.

  • Be a part of an open decision making process from the top down where your input is valued.

Continual learning, innovation and agility are at the core of who we are and how we deliver industry - leading results to our clients. Joining our expanding entrepreneurial company at this exciting stage means that growth and opportunity is limitless.

 

We are very driven and passionate about what we do: we’re also laid back and make sure we have a good time while we do it.

 

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We provide no guarantee that unsolicited cvs and external entries outside of the website will be reviewed. We expect due diligence to paid to our application process for consideration.